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InterContinental Porto - Palacio das Cardosas
Reviews
Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Ratings summary
Overall Experience
4.8
/
5
Rating breakdown 1,817 reviews
5 Stars
1,533
4 Stars
200
3 Stars
43
2 Stars
19
1 Star
22
based on 1,817 reviews
1,628 out of 1,70795%recommend this property.
Staff and Service
4.8
/
5
Room and Comfort
4.7
/
5
Value
4.5
/
5
Room Cleanliness
4.9
/
5
Sleep Quality
4.7
/
5
Knowledgeable Staff
4.7
/
5
Memorable Experience
4.6
/
5
Quality breakfast and inviting bar
2.0
/
5
Modern and stylish design
2.7
/
5
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Product ReviewsWrite a review
Great location in Old Porto area
Overall Experience
5.0
/
5
Posted31 March 2025
Share:
Age:50-64
Traveler Type:Leisure
Reason for Visit:1st visit to Portugal
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
4.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Knowledgeable Staff
5.0
/
5
Memorable Experience
5.0
/
5
Yes, I recommend this property.
This hotel is in a great location in the old town area. Convenient to many things and many options for food and sights to see. Would stay here again.
Reason for Visit:1st visit to Portugal
ProsSleep Quality, Room Cleanliness, Location, Amenities, Connects you to the destination, recognition for ihg rewards club members
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Great hotel in a wonderful location
Overall Experience
5.0
/
5
Posted31 March 2025
Share:
ByPismopete 
Additional information about Pismopete could not be loaded.
fromArroyo Grande, California, USA
Traveler Type:Leisure
Reason for Visit:Romantic holiday
Next Destination:Budapest, or maybe Thailand
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Knowledgeable Staff
5.0
/
5
Memorable Experience
5.0
/
5
Yes, I recommend this property.
We stayed in late March of 2025 and the square in front of the hotel had quite a bit of construction, which caused issues with finding the hotel. But what a pleasant surprise when we did. Absolutely beautiful upon entering. We were greeted warmly and shown to a desk for check-in, certainly more intimate than the usual counter. Every person we interacted with at the hotel was knowledgeable and friendly. Our room was beautiful and the bed ultra-comfortable. We have stayed at quite a few IGH locations, but this is by far the nicest. I cannot recommend it highly enough!
Reason for Visit:Romantic holiday
Next Destination:Budapest, or maybe Thailand
ProsSleep Quality, Room Cleanliness, Location, Amenities, Connects you to the destination
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The hotel is overall just ok; nothing special.
Overall Experience
3.0
/
5
Posted28 March 2025
Share:
Age:50-64
Traveler Type:Combined Business and Leisure
Check Out Date:2025-03-08
Staff and Service
3.0
/
5
Room and Comfort
3.0
/
5
Value
3.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Knowledgeable Staff
3.0
/
5
Memorable Experience
3.0
/
5
Quality breakfast and inviting bar
2.0
/
5
Modern and stylish design
2.0
/
5
No, I do not recommend this property.
Myself and my wife stayed at InterContinental Porto - Palacio das Cardosas for a night as part of my wife’s birthday celebrations. The location is superb, ideally situated to explore wonderful Porto on foot. I should mention that there is major construction taking place to the metro, looks terrible however we did not hear anything in the room and there was no issue with it at all. InterContinental Porto - Palacio das Cardosas is set in a renovated 18th-century palace, a lovely feeling of luxury on entering the reception area plush deep pile carpet that sinks underfoot. The interior is top of the range, beautiful floral arrangements, with impressive Swarovski chandeliers illuminating the marbled floors.
The check-in was okay and fast with a professional attitude, run of the mill service, staff slightly cold and impersonal.
Our room was a premium room on the fourth floor a nice big room, very clean, comfortable, quiet, with good facilities coffee maker, and well stocked minibar. Bed was of great quality. On the down side unfortunately the room lights were incredibly poor, disappointed about the inadequate lighting, far too dimly lit. No full length mirror present in the room, although there was one concealed in the wardrobe door, but annoyingly whilst the door was open the wardrobe light made a buzzing/humming noise very frustrating! It was nice to have a single armchair in the room to place stuff on but would off preferred hooks in the room to hang our wet jackets up. The airconditioning wasn't strong or cold enough. The bathroom was a good size with a big sink with plenty of counter space, separate toilet and a walk-in rain shower but found the water pressure to be poor. Bathroom products on offer were Bal d'Afrique from Byredo, a scent I really like.
Enjoyed drinks at the classy Bar das Cardosas such a pleasant bar, a relaxing place to sit with a beer accompanied by excellent service.
Breakfast was satisfactory with nothing really outstanding the variety of breakfast was not good enough, it was served in the Astoria restaurant which had a beautiful and decadent atmosphere but the food was not that typical of an InterContinental. The coffee during breakfast was undrinkable.
It's has been a very mixed experience, a perfect location, but this InterContinental hotel felt a step down, not the best from most that I have experienced.
The check-in was okay and fast with a professional attitude, run of the mill service, staff slightly cold and impersonal.
Our room was a premium room on the fourth floor a nice big room, very clean, comfortable, quiet, with good facilities coffee maker, and well stocked minibar. Bed was of great quality. On the down side unfortunately the room lights were incredibly poor, disappointed about the inadequate lighting, far too dimly lit. No full length mirror present in the room, although there was one concealed in the wardrobe door, but annoyingly whilst the door was open the wardrobe light made a buzzing/humming noise very frustrating! It was nice to have a single armchair in the room to place stuff on but would off preferred hooks in the room to hang our wet jackets up. The airconditioning wasn't strong or cold enough. The bathroom was a good size with a big sink with plenty of counter space, separate toilet and a walk-in rain shower but found the water pressure to be poor. Bathroom products on offer were Bal d'Afrique from Byredo, a scent I really like.
Enjoyed drinks at the classy Bar das Cardosas such a pleasant bar, a relaxing place to sit with a beer accompanied by excellent service.
Breakfast was satisfactory with nothing really outstanding the variety of breakfast was not good enough, it was served in the Astoria restaurant which had a beautiful and decadent atmosphere but the food was not that typical of an InterContinental. The coffee during breakfast was undrinkable.
It's has been a very mixed experience, a perfect location, but this InterContinental hotel felt a step down, not the best from most that I have experienced.
Check Out Date:2025-03-08
ProsRoom Cleanliness, Location, Sleep Quality
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Comments (1)Post a Comment
on4 April 2025
Hello Ivan26@,
Thank you for staying at our InterContinental Porto - Palacio das Cardosas. We appreciate your loyalty as an IHG® One Rewards Diamond Elite Ambassador member and for making IHG Hotels & Resorts your travel partner.
We strive to be the best InterContinental and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
Thank you for staying at our InterContinental Porto - Palacio das Cardosas. We appreciate your loyalty as an IHG® One Rewards Diamond Elite Ambassador member and for making IHG Hotels & Resorts your travel partner.
We strive to be the best InterContinental and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
Great hotel in a great city.
Overall Experience
5.0
/
5
Posted21 March 2025
Share:
Age:50-64
Traveler Type:Leisure
Reason for Visit:Leisure
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Knowledgeable Staff
5.0
/
5
Memorable Experience
5.0
/
5
Yes, I recommend this property.
This is an amazing hotel in a great location. The staff really set things apart - exceptional!
Reason for Visit:Leisure
ProsSleep Quality, Room Cleanliness, Location, Amenities, recognition for ihg rewards club members
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很好的住宿
Overall Experience
5.0
/
5
Posted15 March 2025
Share:
Age:50-64
Traveler Type:Leisure
Check Out Date:2025-03-05
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Food & Beverage
4.0
/
5
Helped me Achieve my Goals
5.0
/
5
Sleep Quality
5.0
/
5
Yes, I recommend this property.
符合一切美好的期待，謝謝飯店的用心
謝謝您們的幫忙。
謝謝您們的幫忙。
Check Out Date:2025-03-05
Pros客房整洁度, 为您和目的地建立情感联系, 位置, IHG® Rewards Club优悦会会员识别, 睡眠质量
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Fantastic Service!
Overall Experience
5.0
/
5
Posted7 March 2025
Share:
Age:35-49
Traveler Type:Leisure
Check Out Date:2025-03-02
Reason for Visit:Romantic Getaway
Next Destination:Madrid
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Food & Beverage
4.0
/
5
Sleep Quality
5.0
/
5
Yes, I recommend this property.
We had an amazing stay. The staff is phenomenal. From the check-in experience to the Concierge, everyone was incredibly friendly and helpful. I only write reviews when it has been an experience above and beyond and this fits the bill!
The hotel was gorgeous, the room was exceptional, and the bed was extremely comfortable. We will definitely be back. 😊
Check Out Date:2025-03-02
Reason for Visit:Romantic Getaway
Next Destination:Madrid
ProsAmenities, Room Cleanliness, Location, Recognition for IHG® Rewards Club Members, Sleep Quality
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Wonderful stay
Overall Experience
5.0
/
5
Posted27 February 2025
Share:
Traveler Type:Leisure
Check Out Date:2025-02-17
Reason for Visit:Family break
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Food & Beverage
5.0
/
5
Helped me Achieve my Goals
5.0
/
5
Sleep Quality
5.0
/
5
Yes, I recommend this property.
The staff could not have done more to give us an incredible family stay in Portugal. We were upgraded to the Prestige Suite as part of my Ambassador privileges, which is one of the best if not the best hotel rooms we have ever had. It's a very stylish and comfortable room , even with an outside space, and came complete with a great range of complementary food and drink too. We also like the elegant bar area where breakfast was served as the restaurant was closed, and appreciate the Porto touring recommendations from the concierge. We were a little disappointed that the poached eggs were completely cold on the first day, and then really only warm on the second but that is a minor complaint for an excellent stay. Thank you.
Check Out Date:2025-02-17
Reason for Visit:Family break
ProsAmenities, Room Cleanliness, Connect You to the Destination, Location, Recognition for IHG® Rewards Club Members, Sleep Quality
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Great hotel
Overall Experience
5.0
/
5
Posted12 February 2025
Share:
Traveler Type:Leisure
Check Out Date:2025-02-08
Reason for Visit:Restful holiday
Next Destination:Canada
Travel Tips:Major attractions close by.
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Food & Beverage
5.0
/
5
Sleep Quality
5.0
/
5
Yes, I recommend this property.
Have stayed several times at this hotel, all staffing levels are very helpful with assisting your perfect stay.
Looking forward to my next stay.
Looking forward to my next stay.
Check Out Date:2025-02-08
Reason for Visit:Restful holiday
Next Destination:Canada
Travel Tips:Major attractions close by.
ProsAmenities, Room Cleanliness, Connect You to the Destination, Location, Recognition for IHG® Rewards Club Members, Sleep Quality
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