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InterContinental Singapore Robertson Quay

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Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Real Guests
Ratings summary
Overall Experience 
4.4 / 5
4.4 / 5
Open Ratings Snapshot
Rating breakdown 1,029 reviews
5 Stars
648
4 Stars
212
3 Stars
102
2 Stars
39
1 Star
28
based on 1,029 reviews
811 out of 95985%recommend this property.
Staff and Service 
4.6 / 5
4.6 / 5
Room and Comfort 
4.3 / 5
4.3 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
4.7 / 5
4.7 / 5
Sleep Quality 
4.4 / 5
4.4 / 5
Knowledgeable Staff 
4.4 / 5
4.4 / 5
Memorable Experience 
4.2 / 5
4.2 / 5
Quality breakfast and inviting bar 
4.4 / 5
4.4 / 5
Modern and stylish design 
4.6 / 5
4.6 / 5
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Product ReviewsWrite a review
Perfect stay
Overall Experience 
5.0 / 5
5.0 / 5
Posted25 April 2025
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fromNew York
Age:35-49
Traveler Type:Business
Check Out Date:2025-04-20
Reason for Visit:Friend's wedding
Next Destination:Andorra
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Food & Beverage 
5.0 / 5
5.0 / 5
Helped me Achieve my Goals 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
The stay was very pleasant! Great location. Was there for a friend's wedding. Staying there made things so easy.
Check Out Date:2025-04-20
Reason for Visit:Friend's wedding
Next Destination:Andorra
ProsAmenities, Room Cleanliness, Connect You to the Destination, Location, Recognition for IHG® Rewards Club Members, Sleep Quality
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on25 April 2025
Dear Ryan,
Thank you for your wonderful feedback! We are so pleased to hear that your stay was very pleasant and that you had a great experience with us. It’s fantastic to know that our location made things easy for you, especially during your visit for a friend's wedding.
We are grateful for your kind words regarding the quality of our services and facilities, including food and beverage, cleanliness, room comfort, sleep quality, and staff service. Your positive feedback reassures us that we are meeting our goal of providing a seamless and enjoyable experience for all our guests.
We look forward to welcoming you back for another perfect stay in the future.
Warm regards,
Mohamed Hafiz
Chief Concierge & Guest Experience Manager
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Great stay
Overall Experience 
5.0 / 5
5.0 / 5
Posted19 April 2025
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Traveler Type:Leisure
Check Out Date:2025-04-06
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Food & Beverage 
4.0 / 5
4.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Enjoyed the stay of 2 nights in April. Excellent location with plenty of restaurants in the vicinity and avid joggers will have a nice running scenic route along the river. Friendly team at both check in and club intercontinental. Will be back again in the near future!
Check Out Date:2025-04-06
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on20 April 2025
Dear stylocar,
Warm greetings from InterContinental Singapore Robertson Quay.
Thank you for taking the time to share your kind review following your stay with us this April. I’m so pleased to hear that you had a great experience and enjoyed the vibrant surroundings of Robertson Quay, including the scenic river route.
It’s especially heartening to know our team made a lasting impression with their warm service, both at check-in and at Club InterContinental. Your recognition will certainly be shared with them and serve as a great motivation.
We also noted your feedback on Food and Beverage and overall value. While we are delighted you had a positive stay, your suggestions are appreciated and will help guide our ongoing enhancements.
We truly look forward to welcoming you back in the near future for another memorable stay.
Warm regards,
Mohamed Hafiz
Chief Concierge & Guest Experience Manager
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Lovely room and very cosy and comfortable
Overall Experience 
5.0 / 5
5.0 / 5
Posted14 April 2025
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fromLondon
Age:50-64
Traveler Type:Leisure
Check Out Date:2025-04-08
Reason for Visit:Visiting Family
Next Destination:Malyasia
Travel Tips:N/A
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Food & Beverage 
5.0 / 5
5.0 / 5
Helped me Achieve my Goals 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Happy with the standard of the room and cleanliness
Check Out Date:2025-04-08
Reason for Visit:Visiting Family
Next Destination:Malyasia
Travel Tips:N/A
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on14 April 2025
Dear Anita,
Thank you for your excellent rating! We are thrilled to know that your experience met your expectations. At InterContinental Singapore Robertson Quay, we are dedicated to creating seamless and memorable stays, and your feedback encourages us to maintain that commitment.
We look forward to welcoming you again and ensuring each visit continues to be exceptional. Please feel free to reach out if there is anything we can do to enhance your future stay.
Best regards,
Mohamed Hafiz
Chief Concierge & Guest Experience Manager
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Always a gem - 5th time staying!
Overall Experience 
5.0 / 5
5.0 / 5
Posted27 March 2025
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fromHK
Traveler Type:Leisure
Check Out Date:2025-03-23
Reason for Visit:Short weekend getaway
Next Destination:Bangkok
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Food & Beverage 
4.0 / 5
4.0 / 5
Helped me Achieve my Goals 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
This was our 5th time staying in this hotel and we still love it so much. Vin has always been a great host to us and the wine he treated us to was lovely - such a sweet touch. We enjoyed the amenities, the room, the bed and the wine so much. Breakfast was great as usual. We will be sure to come back again!!
Check Out Date:2025-03-23
Reason for Visit:Short weekend getaway
Next Destination:Bangkok
ProsAmenities, Room Cleanliness, Connect You to the Destination, Recognition for IHG® Rewards Club Members, Sleep Quality
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on28 March 2025
Dear Queenie,
Thank you so much for your continued support and for choosing to stay with us for the fifth time! We’re truly touched by your kind words and thrilled to know that each visit continues to be a gem for you.
We’re especially delighted that Vin made a memorable impression once again—he’ll be so pleased to hear this! It’s wonderful to know that you enjoyed the amenities, room, breakfast, and of course, the thoughtful wine gesture.
We can’t wait to welcome you back for your sixth stay!
Warmest regards,
Mohamed Hafiz
Chief Concierge & Guest Experience Manager
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Singapore delight
Overall Experience 
5.0 / 5
5.0 / 5
Posted9 March 2025
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fromOrlando
Age:65 or Older
Traveler Type:Leisure
Check Out Date:2025-03-05
Reason for Visit:Tourism
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Food & Beverage 
5.0 / 5
5.0 / 5
Helped me Achieve my Goals 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Everything was great, and when I left items behind, they contacted me and will be sending back to me. A+ service, including the concierge who booked us a very early morning taxi ride to the airport.
Check Out Date:2025-03-05
Reason for Visit:Tourism
ProsAmenities, Room Cleanliness, Connect You to the Destination, Location, Recognition for IHG® Rewards Club Members, Sleep Quality
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on11 March 2025
Dear Susan R.,
Thank you for your fantastic review and for sharing your experience with us. We are delighted that everything was to your satisfaction and that our team could promptly assist you in retrieving your left-behind items. It is wonderful to hear that our concierge service made your early morning departure seamless—we take pride in ensuring every aspect of our guests' journeys is smooth and stress-free.
Your kind words about our service truly mean a lot to us, and I will be sure to share your feedback with the team. We look forward to welcoming you back for another exceptional stay in the future!
Best regards,
Mohamed Hafiz
Chief Concierge & Guest Experience Manager
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Good Hotel
Overall Experience 
5.0 / 5
5.0 / 5
Posted2 March 2025
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fromSingapore
Age:18-24
Traveler Type:Leisure
Check Out Date:2025-02-16
Reason for Visit:Valentine’s day
Next Destination:-
Travel Tips:-
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Knowledgeable Staff 
5.0 / 5
5.0 / 5
Memorable Experience 
3.0 / 5
3.0 / 5
Quality breakfast and inviting bar 
5.0 / 5
5.0 / 5
Modern and stylish design 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
When checking in, the staff was professional and all smiles.
upon entering the room, it was beautiful and modern, only the sink handle was a little loose.
there is complimentary carpark coupons for in house guests which was great! wasn’t able to try the breakfast :( maybe next time!
overall service and room was good !
Check Out Date:2025-02-16
Reason for Visit:Valentine’s day
Next Destination:-
Travel Tips:-
ProsAmenities, Room Cleanliness, Connect You to the Destination, Location, Recognition for IHG® Rewards Club Members, Sleep Quality
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on3 March 2025
Dear Shane,
Thank you for taking the time to share your experience with us. We are truly delighted to hear that our team’s warm hospitality and professionalism made a positive impression on you. It is always our goal to create memorable stays for our guests.
We appreciate your feedback regarding the room’s modern design and have taken note of the loose sink handle. Rest assured, our maintenance team will look into this to ensure everything remains in excellent condition.
We are also pleased that you found the complimentary carpark coupons useful. While we regret that you were unable to try our breakfast this time, we hope to have the pleasure of welcoming you back in the future so you can experience it firsthand.
Thank you once again for your kind words and valuable feedback. We look forward to hosting you again for another seamless stay.
Best regards,
Mohamed Hafiz
Chief Concierge & Guest Experience Manager
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Good location, average services
Overall Experience 
5.0 / 5
5.0 / 5
Posted28 February 2025
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fromTokyo
Age:50-64
Traveler Type:Business
Check Out Date:2025-02-23
Reason for Visit:Business Meetig
Next Destination:London
Staff and Service 
3.0 / 5
3.0 / 5
Room and Comfort 
3.0 / 5
3.0 / 5
Value 
3.0 / 5
3.0 / 5
Room Cleanliness 
4.0 / 5
4.0 / 5
Food & Beverage 
3.0 / 5
3.0 / 5
Helped me Achieve my Goals 
4.0 / 5
4.0 / 5
Sleep Quality 
4.0 / 5
4.0 / 5
Yes, I recommend this property.
When checking out at the hotel for the earliest flight, the front desk staff asked me to fill out a survey. My check out date is February 23rd, around 4:15 am. It’s ridiculous, and the room is small compared to the high price.
Check Out Date:2025-02-23
Reason for Visit:Business Meetig
Next Destination:London
ProsLocation, Recognition for IHG® Rewards Club Members
Consfront desk staff
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on3 March 2025
Dear George,
Thank you for taking the time to share your feedback. We are pleased that you had a positive overall experience and appreciate your comments on our location.
We regret to hear that certain aspects of your stay did not fully meet your expectations. We understand that being asked to complete a survey during an early morning checkout may not have been ideal, and we sincerely apologize for any inconvenience this caused. Your feedback is valuable, and we will review our processes to ensure a more seamless experience for our guests.
Regarding the room size, we recognize that space can be a key consideration, and we appreciate your perspective on this. Our team is always happy to assist with room preferences to ensure a more comfortable stay, and we would love the opportunity to welcome you back and provide an enhanced experience.
Thank you once again for your insights. Should you choose to stay with us again, please feel free to reach out, and we will be delighted to assist in making your visit more enjoyable.
Best regards,
Mohamed Hafiz
Chief Concierge & Guest Experience Manager
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Pillows great
Overall Experience 
5.0 / 5
5.0 / 5
Posted12 February 2025
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Age:35-49
Traveler Type:Air Crew
Check Out Date:2025-01-01
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
4.0 / 5
4.0 / 5
Food & Beverage 
5.0 / 5
5.0 / 5
Helped me Achieve my Goals 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Beautiful hotel and wonderful staff! Really loved the hotel and food was very good. Bed a pillows comfortable and room was quiet. Truly enjoyed my stay there and looking forward to visit again. Thank you and see you next time😊
Check Out Date:2025-01-01
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on12 February 2025
Dear Ella,
Thank you for your wonderful review! We are thrilled to hear that you had such an enjoyable stay at InterContinental Singapore Robertson Quay. Your kind words about our beautiful hotel, exceptional staff, and delightful food mean a lot to us.
It’s fantastic to know that you found the bed and pillows comfortable and that the peaceful atmosphere of your room added to your overall experience. Guest comfort and satisfaction are at the heart of everything we do, and we are delighted that we could create a memorable stay for you.
We truly appreciate your support and look forward to welcoming you back for another exceptional stay.
Best regards,
Mohamed Hafiz
Chief Concierge & Guest Experience Manager
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