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InterContinental Chicago Magnificent Mile

Reviews

Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Real Guests
Ratings summary
Overall Experience 
4.3 / 5
4.3 / 5
Open Ratings Snapshot
Rating breakdown 3,112 reviews
5 Stars
1,963
4 Stars
590
3 Stars
266
2 Stars
156
1 Star
137
based on 3,112 reviews
2,469 out of 2,90785%recommend this property.
Staff and Service 
4.4 / 5
4.4 / 5
Room and Comfort 
4.3 / 5
4.3 / 5
Value 
4.1 / 5
4.1 / 5
Room Cleanliness 
4.6 / 5
4.6 / 5
Sleep Quality 
4.4 / 5
4.4 / 5
Knowledgeable Staff 
4.5 / 5
4.5 / 5
Memorable Experience 
4.2 / 5
4.2 / 5
Quality breakfast and inviting bar 
3.4 / 5
3.4 / 5
Modern and stylish design 
3.9 / 5
3.9 / 5
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Product ReviewsWrite a review
No water pressure nor hot water
Overall Experience 
3.0 / 5
3.0 / 5
PostedMay 8, 2025
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fromCarmel, IN
Age:65 or Older
Traveler Type:Leisure
Check Out Date:2025-05-04
Reason for Visit:Leisure
Staff and Service 
3.0 / 5
3.0 / 5
Room and Comfort 
2.0 / 5
2.0 / 5
Value 
3.0 / 5
3.0 / 5
Room Cleanliness 
3.0 / 5
3.0 / 5
Sleep Quality 
4.0 / 5
4.0 / 5
No, I do not recommend this property.
Our room 2569 did not have hot water nor very good water pressure. Hotel and room were nice.
Check Out Date:2025-05-04
Reason for Visit:Leisure
ProsRoom Cleanliness, Location, Recognition for IHG® Rewards Club Members, Sleep Quality
Conswater pressure, hot water
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Posted byHotel Staff
 
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onMay 8, 2025
CS - we are very sorry to know of the deficiencies in your guestroom during your stay and will be addressing those oversights permanently.
I do hope we have the opportunity to welcome you back in the future and if I may be of assistance in any way - please do not hesitate to call on myself directly!
Andrew Burgerhoff
Director of Rooms
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Incredible location and awesome staff
Overall Experience 
5.0 / 5
5.0 / 5
PostedApril 28, 2025
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fromMI
Age:50-64
Traveler Type:Leisure
Check Out Date:2025-04-11
Reason for Visit:Spring Break
Next Destination:Someplace warm
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Food & Beverage 
5.0 / 5
5.0 / 5
Helped me Achieve my Goals 
5.0 / 5
5.0 / 5
Sleep Quality 
4.0 / 5
4.0 / 5
Yes, I recommend this property.
We went to Chicago for a family Spring Break getaway, so there were two adults and two kids (ages 16 and 11). Incredible location in the heart of the Magnificent Mile in Chicago. The staff was super friendly (especially the doorman), the pool was incredible and we had an amazing view of downtown from our room.
My only complaint is that I wish they had rooms that had two queen beds instead of two double beds. The room was plenty big enough to have queen beds, so the sleeping arrangements were a little tight. But other than that, it was awesome! Highly recommend!
Check Out Date:2025-04-11
Reason for Visit:Spring Break
Next Destination:Someplace warm
ProsAmenities, Room Cleanliness, Connect You to the Destination, Location, Recognition for IHG® Rewards Club Members
ConsSleep Quality
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Posted byHotel Staff
 
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onApril 28, 2025
Dear ChrisFromMI,
Thank you so much for sharing your experience at the InterContinental Chicago.
We’re so glad to hear that you and your family had a great time during your spring break with us.
If there’s anything else we can help with, please do not hesitate to contact us.
We can’t wait to welcome you back again soon!
Eva Shen
Director of Front Office
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Very good staff, location is unbeatable can walk to most places
Overall Experience 
5.0 / 5
5.0 / 5
PostedApril 25, 2025
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fromIreland
Age:50-64
Traveler Type:Leisure
Reason for Visit:Leisure
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Knowledgeable Staff 
5.0 / 5
5.0 / 5
Memorable Experience 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Room was spacious and clean. Breakfast staff really good
Reason for Visit:Leisure
ProsSleep Quality, Room Cleanliness, Location, Amenities, recognition for ihg rewards club members
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Posted byHotel Staff
 
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onApril 26, 2025
Dear SB27,
Thank you for taking the time to tell us about your experience at InterContinental CHICAGO MAGNIFICENT MILE.
We are so glad to hear that your stay was wonderful, and greatly appreciate your nice comments. We hope that you will give us the opportunity to serve you again in the future.
Once again, thank you for choosing InterContinental. Please do not hesitate to contact me directly if there is anything else I can assist you with.
Look forward to welcoming you back in the near future.
Sincerely,
Eva Shen
eva.shen1@ih
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Beautiful hotel
Overall Experience 
5.0 / 5
5.0 / 5
PostedApril 23, 2025
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Age:65 or Older
Traveler Type:Combined Business and Leisure
Check Out Date:2025-04-21
Reason for Visit:Family getaway
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Knowledgeable Staff 
5.0 / 5
5.0 / 5
Memorable Experience 
5.0 / 5
5.0 / 5
Modern and stylish design 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
I enjoyed several wonderful days at the Intercontinental. It was the cleanest hotel I’ve ever stayed in. The room was beautiful, the bed was comfortable, and all the staff were amazing! I cannot recommend this hotel more highly. The location is perfect for enjoying everything Chicago has to offer. I will definitely stay there again!
Check Out Date:2025-04-21
Reason for Visit:Family getaway
ProsAmenities, Room Cleanliness, Location, Sleep Quality
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onApril 24, 2025
Kate - we really appreciate your very kind note regarding your time with us and are delighted to know your stay was highly enjoyable!
Thanks again for choosing InterContinental Chicago we look forward to seeing you again, in the future!
Andrew Burgerhoff
Director of Rooms
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Not recommended
Overall Experience 
2.0 / 5
2.0 / 5
PostedApril 22, 2025
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fromSeattle
Traveler Type:Leisure
Check Out Date:2025-04-17
Staff and Service 
4.0 / 5
4.0 / 5
Room and Comfort 
3.0 / 5
3.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
3.0 / 5
3.0 / 5
Sleep Quality 
1.0 / 5
1.0 / 5
No, I do not recommend this property.
I chose this hotel because of its long history, great location, recent renovations, and reasonable price. The doorman and front desk staff provided excellent service, and as a member, I was pleasantly surprised to receive two complimentary bottles of water each day.
However, the room with two beds was quite small, with no desk for using a laptop, and the air conditioning was very noisy. The worst part of the stay happened on the second morning. Despite having the "Do Not Disturb" sign on the door, housekeeping knocked and even attempted to enter the room before 9 AM. I had been struggling with insomnia and had only fallen asleep shortly before that, so I was abruptly awakened and had to shout to stop them from coming in. After that, I couldn’t get back to sleep.
It was incredibly disappointing to encounter such a basic mistake at a high-end hotel like InterContinental. If the hotel is so eager to rush guests out, then I’ll gladly choose not to stay here again—and I’ll be warning my friends to avoid this hotel as well.
Check Out Date:2025-04-17
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Posted byHotel Staff
 
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onApril 22, 2025
Dear DandanH,
Please accept my sincerest apologies for the inconvenience you experienced during your stay. I have shared your feedback with our housekeeping management team, and they will be addressing the matter internally with the colleague involved. This is certainly not reflective of our usual standards and should not have occurred. We strive to make every stay as pleasant and comfortable as possible, and we truly appreciate you bringing this matter to our attention. Feedback like yours helps us identify areas for improvement, and we are committed to coaching our team to ensure a better experience moving forward.
As a gesture of our apology, I have deposited 25,000 points into your IHG One Rewards account. I hope you will give us another opportunity to welcome you back and show you that your unsatisfactory experience was truly an exception.
Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at or eva.shen1@ihg.com.
Eva Shen
Director of Front Office
Eva.shen1@ihg.com
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Need a bill
Overall Experience 
5.0 / 5
5.0 / 5
PostedApril 19, 2025
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fromParis
Age:65 or Older
Traveler Type:Business
Check Out Date:2025-03-31
Reason for Visit:Congress
Next Destination:Marseilles
Travel Tips:Rabat
Staff and Service 
4.0 / 5
4.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
4.0 / 5
4.0 / 5
Food & Beverage 
4.0 / 5
4.0 / 5
Helped me Achieve my Goals 
4.0 / 5
4.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Dear all
Great experience
Thanks again
I do need a complete bill and a copy of my Visa card charge and for my personal account and hospital reimbursement requirement.
Thank you
See you soon
Ariel Cohen
Check Out Date:2025-03-31
Reason for Visit:Congress
Next Destination:Marseilles
Travel Tips:Rabat
ProsAmenities, Room Cleanliness, Connect You to the Destination, Location, Recognition for IHG® Rewards Club Members, Sleep Quality
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onApril 19, 2025
Dear Aron57,
Thank you for taking the time to tell us about your experience at InterContinental CHICAGO MAGNIFICENT MILE. We are so glad to hear that your stay was wonderful, and we greatly appreciate your nice comments. The final folio has been sent to your email on file.
Once again, thank you for choosing InterContinental Chicago, and if I can be of assistance to you, please contact me directly at eva.shen1@ihg.com.
Eva Shen
Director of Front Office
Eva.shen1@ihg.com
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Service
Overall Experience 
1.0 / 5
1.0 / 5
PostedApril 18, 2025
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fromChicago
Traveler Type:Leisure
Reason for Visit:Vacation
Next Destination:Kaohsiung
Staff and Service 
1.0 / 5
1.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
1.0 / 5
1.0 / 5
Room Cleanliness 
4.0 / 5
4.0 / 5
Sleep Quality 
3.0 / 5
3.0 / 5
Knowledgeable Staff 
1.0 / 5
1.0 / 5
Memorable Experience 
1.0 / 5
1.0 / 5
No, I do not recommend this property.
The bell staff was not helpful. Unwilling to offload luggage from vehicle and load them I
On to luggage cart. MJ Steakhouse hostess and host were unpleasant and unfriendly feel unwelcomed. However, server and busser were great. Continuous room key problems. 4 of the 5 days needed to have keys rekeyed. While ftont desk personnel was helpful but running back-and-forth 12 times for room key problems in one stay just very frustrating.
Reason for Visit:Vacation
Next Destination:Kaohsiung
ProsRoom Cleanliness, Location, Amenities, recognition for ihg rewards club members
Consservice caring
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onApril 19, 2025
Cy2025,
Thank you for sharing your experience, please know we remain very sorry your time with us was not indicative of the level of service we strive to achieve. We will be addressing your concerns further internally, and if there is any way we may of be of assistance further - please do call on myself directly.
Andrew Burgerhoff
Director of Rooms
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Beautiful room, comfortable bed in a great location
Overall Experience 
5.0 / 5
5.0 / 5
PostedApril 17, 2025
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fromPhiladelphia, PA
Age:50-64
Traveler Type:Leisure
Reason for Visit:Long weekend to explore a new city
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
4.0 / 5
4.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Knowledgeable Staff 
5.0 / 5
5.0 / 5
Memorable Experience 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
The room and bathroom were beautifully appointed and the bed provided the best sleep I have had in a while. The staff were very friendly. The location was ideal for a first trip to Chicago, easy walking distance to the main downtown sites and easy car ride elsewhere.
Reason for Visit:Long weekend to explore a new city
ProsSleep Quality, Room Cleanliness, Location, Amenities, Connects you to the destination, recognition for ihg rewards club members
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onApril 17, 2025
Dear SheriO,
Thank you for taking the time to share your experience at the InterContinental Chicago. We are so glad to hear that your stay was wonderful and greatly appreciate your nice feedback.
Please do not hesitate to contact me directly at Eva.shen1@ihg.com if there is anything else I can assist with.
Look forward to welcoming you back again in the near future.
Eva Shen
Director of Front Office
Eva.shen1@ihg.com
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